Neo Noe MM

All orders are carefully inspected and dispatched directly from our store in Palm Desert, US.

• Shipping Cost: FREE Standard Shipping on all orders over $50.00. A flat fee of $4.95 applies for orders under $50.00.
• Delivery Time: Fast handling within 0–1 business day (Order cut-off at 5:00 PM PT). Transit takes 3–5 business days, making total delivery 3–6 business days via USPS or UPS.
• Free Local Pickup: Ready in just 2 hours! Select the "Pick Up" option at checkout to collect your items for free from our Palm Desert store.
• Service Area: We ship exclusively within the United States.

Have questions about delivery or local pickup details? Read our full Shipping Policy here.

We want you to be completely delighted with your unique handcrafted piece. Here is a quick overview of our policy:

• Return Window: You have 14 days from the date of delivery to notify us and initiate a return for eligible, unused items.
• Condition & Exemptions: Items must be unused, unwashed, and in resalable condition with original tags. For health and safety reasons, any clay kitchenware or serving items that have been used or washed cannot be returned.
• Restocking Fee: $0.00 (We charge zero restocking fees for eligible returns).
• Damaged Items: If your item arrives broken or damaged, please report it within 24 hours of delivery with photo evidence to support@casatalaveraimports.com for an immediate refund or replacement.
• Return Shipping: Return shipping costs are covered by the customer for change-of-mind returns. If it's our error or the item arrives damaged, we cover the shipping costs.

Want to check the complete return steps or specific item exclusions? Read our full Return and Refund Policy here.